Privacy Policy

Thank you for visiting www.naturalrubber.co.za (“the Website”), operated by Natural Rubber (Pty) Ltd (“we”, “us”, or “our”). We are committed to protecting your privacy and handling your personal information with transparency and in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Website.

1. Scope of Policy

This policy applies to all users of our Website and services, and to all personal information collected, processed, and stored by Natural Rubber (Pty) Ltd in the course of operating our business.

2. Collection of Personal Information

We collect personal information directly from you when you:

Submit a contact form
Send us an email
Request a quote or product information
Register for services or communication
Engage in a business relationship with us

This information may include:

Full name
Email address
Contact number
Company name
Physical or postal address
Any other details voluntarily provided by you

We may also collect non-identifiable information (such as browser type, IP address, or access times) to improve our website and services.

3. Use of Personal Information

We collect and use your personal information for the following purposes:

To respond to enquiries or service requests
To process orders or quotations
To deliver services and communicate with you
To improve our website and customer experience
To comply with legal and regulatory obligations
For any other purpose agreed upon between you and us

4. Legal Basis for Processing

Your personal information is processed on the following lawful bases:

Consent – where you have given explicit permission
Contract – where processing is necessary to fulfill an agreement
Legal Obligation – where we are required by law
Legitimate Interests – where processing is necessary for our business functions, and your interests do not override these

5. Disclosure to Third Parties

We do not sell, trade, or rent your personal information. We may share it only with:

Service providers who assist with business operations (e.g., IT, hosting, delivery)
Legal authorities if required by law or court order
Third parties with whom we have data processing agreements and confidentiality obligations

All third parties are contractually obligated to comply with POPIA and process your information responsibly.

6. Storage and Security of Information

We take reasonable and appropriate technical and organisational measures to secure your personal information against:

Unauthorised access
Loss or damage
Misuse or disclosure
Alteration or destruction

Your data may be stored electronically or in physical form and will only be retained for as long as necessary to fulfil the purposes it was collected for or as required by law.

7. Your Rights Under POPIA

You have the following rights:

To access the personal information we hold about you
To request correction or deletion of your information
To object to processing or withdraw consent
To lodge a complaint with the Information Regulator:
www.inforegulator.org.za

To exercise these rights, please contact us at [info@naturalrubber.co.za].

8. Cookies and Tracking Technologies

Our Website may use cookies and similar tracking tools to improve user experience, analyse website performance, and tailor our content. You can disable cookies in your browser settings; however, some parts of the site may not function properly.

9. International Data Transfers

If personal information is transferred outside South Africa, we will ensure adequate protection is in place, and such transfers will comply with POPIA requirements.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date. Continued use of the Website indicates your acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Natural Rubber (Pty) Ltd
Email: info@naturalrubber.co.za
Website: www.naturalrubber.co.za